AI, Chatbots, Conversational Banking, and Customer Relations
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Crédit Agricole SA
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June 17
9:45 AM - 10:30 AM - CET
AI is transforming customer relationships without dehumanizing them. Chatbots handle routine requests 24/7, while AI-enhanced advisors focus on complex issues. This synergy creates a seamless experience where technological efficiency and human expertise mutually reinforce each other.
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Artificial Intelligence & Robotics
Fintech & Banking & Compliance
Speakers
Damien Ailleret
Directeur général adjoint
Sofinco
Virginie Grouselle
Directrice des Entreprises, de l’Aménagement du Territoire, des Transitions et de la Banque de l’Innovation