Emma Auscher

Emma Auscher is Global Head of Customer Experience at Notion, where she helps customers build the tools they need to succeed. A champion of operational excellence, she has developed solutions to retain and grow customers and revenue as Notion scaled to more than 100 million users worldwide. As an early adopter of AI, Emma has helped turn this industry shift into measurable outcomes, leading her team through real-world adoption and helping customers do the same. Emma has over fifteen years of leadership experience scaling and transforming high-performing global teams, with a strong focus on building a diverse and inclusive culture where talent can thrive. Previously, she was Head of Customer Experience & Growth at Lob. Before joining the tech world, she worked in hospitality and luxury for brands including prestigious Airelles Group and Quintessentially. Originally from France, she speaks three languages and has led teams across Europe, Asia, and the United States.