Susan Emerson

Susan Emerson is the Senior Vice President of Agentforce GTM/COE at Salesforce, where she leads outbound product management and customer engagement for Agentforce. She is responsible for communicating the vision, strategy, and roadmap of Agentforce to global customers, helping businesses design practical use cases and integrate AI into their existing enterprise architectures. Susan serves as a key liaison to AI and IT professionals, translating Agentforce capabilities into clear value propositions that align with existing infrastructure and data governance standards. As an architect of the Agentic Enterprise vision, Susan works closely with C-level executives to navigate the evolving partnership between humans and AI agents. She is widely recognized for her ability to simplify intricate technical solutions and build lasting trust with enterprise CxOs.